Our policy lasts for 60 Days, Which means you have 60 Days time to reach out to us in case of wrongly delivered items or items that are damaged at the time of delivery.
Kindly note we do not offer refund or accept returns for customized and engraved products.
We have formulated our answers to frequently asked questions, and we appreciate you to go through the same.
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Our engraved products cannot be restocked as they are made to order so we do not offer refunds or cancellations after placing an order except in rare cases where we significantly missed a delivery deadline or the product(s) are defective or damaged.
Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo/video of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
LIGHTS NOT WORKING IN MAHOGANY STYLE BOX, WHAT DO I DO?
We do not cover any warranty on electrical components (like lights etc). We may send a replacement gift box at the discretion of our management approval. There is no refunds/returns for the same.
GENERAL WEAR AND TEAR?
We do not accept any general wear and tear issues for replacement or refunds. Products with genuine quality issues are only eligible for replacement.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance within 60 days, explaining your reasons for wanting to return it. Orders that are accepted for returns, will be subject to a restocking fees of $15.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
FINALE SALE & DISCOUNTED ITEMS:
- All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
- If the product has been purchased with discounts, the item(s) are not eligible for returns or refunds as they are for clearance.
- Only original priced items will be refunded, unfortunately, items on sale will not be refunded.
- Please note that if the product has been purchased with an additional discount (on top of the already discounted price), this already voids the warranty stated above, as it is classified as a clearance item beforehand. Hence, no refunds and returns will be accepted in this case.