HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2-3 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
HOW MUCH IS THE SHIPPING COST?
I DIDN'T RECEIVE MY ORDER
Please email us: email@example.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for the USA and International orders in the near future.
SHIPPING ON EARRINGS?
The limited edition earrings are available for purchase only as a bundle with the main jewelry on our store and not sold individually. So, this product cannot be shipped separately to customers at the moment.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
SHIPPING ADDRESS & DELIVERY?
It is the responsibility of the buyer to ensure that the address and other shipping information is entered correctly. We are unable to change any information once your order has been placed. JewelOne will not be held responsible for packages that are sent to the wrong address that the buyer has entered.
If a package is returned as non-deliverable a processing and handling fee of $7.00 will be deducted from the net amount of your refund. Shipping fees are non-refundable.
If you refuse a package from JewelOne, a processing and handling fee of $7.00 will be deducted from the net amount of your refund. Shipping fees are non-refundable.
If the tracking information for your package states that it is delivered and you have not received it - please contact the courier stated in your shipment confirmation. JewelOne does not issue refunds for packages that are marked as delivered. JewelOne is not responsible for packages that have been lost or stolen in transit.